Frequently Asked Questions

Everything you need to know about our high-performance artistry products.

What is the Haus Labs return policy?

We offer a 60-day return policy for all products purchased on Hauslabs.com. If you are not completely satisfied with your order, you can return it for a full refund, excluding original shipping costs.

Are Haus Labs products vegan and cruelty-free?

Yes, Haus Labs is 100% vegan and cruelty-free. We are committed to high-performance formulas that do not use animal-derived ingredients and we never test on animals.

Do you offer international shipping?

We currently ship to over 15 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I find my perfect foundation shade?

You can use our online Shade Finder tool or chat with our artistry experts to find your perfect match in our Triclone Skin Tech Foundation collection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

Are your products formulated without clean-beauty restricted ingredients?

Yes, we are 'Clean at Haus,' meaning we formulate without over 2,700 questionable ingredients, focusing on safety, sustainability, and efficacy.